Privacy Policy

Introduction

DiNutrition is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website or services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 in all our data processing activities.

Information We Collect

Information You Provide

We collect information that you voluntarily provide to us, including:

• Name and contact details (email address, phone number, postal address)
• Information provided in contact forms and consultation bookings
• Dietary information, health history and lifestyle details relevant to nutrition consultations
• Communication preferences
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Cookie data (see our Cookie Policy for details)

How We Use Your Information

We use your personal information for the following purposes:

• Providing nutrition consultation services you have requested
• Responding to your enquiries and communications
• Scheduling and managing appointments
• Maintaining records of consultations and recommendations
• Improving our services and website functionality
• Sending service-related communications
• Complying with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for us to process your information
• Contract: When processing is necessary to provide services you have requested
• Legitimate Interests: When we have a legitimate business interest that does not override your rights
• Legal Obligation: When we are required by law to process your information

Information Sharing

We do not sell, rent or trade your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With service providers who assist us in operating our website or providing services (under strict confidentiality agreements)
• When required by law or to protect our legal rights
• With healthcare professionals, only with your explicit consent and when relevant to your care

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These measures include:

• Secure servers and encrypted data transmission
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on data protection

However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Client consultation records are typically retained for 7 years in accordance with professional standards and legal requirements. Website usage data is retained for a shorter period based on our legitimate interests.

Your Rights

Under UK data protection law, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information in certain circumstances
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your information to another service provider
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

Cookies

Our website uses cookies to improve functionality and user experience. For detailed information about our use of cookies, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us:

DiNutrition
5 Windmill Court
Plymouth PL4 7DW
United Kingdom
Email: [email protected]
Phone: +44 1752 692 814

Complaints

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk